I want to check today’s online orders/the statuses of the orders

Purpose

To monitor today’s incoming online orders and track their statuses efficiently, ensuring timely fulfillment and SLA compliance across all online marketplaces.

Prerequisites

• User has access to E-Omni

Method 1: View Today’s Orders from Dashboard

Dashboard Orders (Today’s New Orders)

Where to go

• Navigate to E-Omni > Dashboard

Steps

1. Locate the Order section on the right side of the dashboard.

2. Review today’s number of new orders.

3. Click on the order count number.

4. System redirects to Orders (Summarized View) for detailed review.

⚡ Quick Tip: Use this as your first daily check to get a fast pulse on order volume.

Method 2: Orders (Summarized View)

Orders – Summarized View

Where to go

• Navigate to E-Omni > Orders

Steps

1. Click the expand arrow to open Filter & Sorting options.

2. Apply filters as needed:

   • Marketplace – Select platform (Shopee, Lazada, etc.)

   • Channel – Select specific store ID or channel name

   • Order Status – New, Packed, Shipped, Cancelled

   • Fulfillment Status – Identify unfulfilled orders

   • Shipping Label – Printed or Unprinted AWBs

   • SLA (Service Level Agreement) –

     • < 1 Day

     • 1–3 Days

     • > 3 Days

   • Order Number / Date – Search by order number or filter by date

3. Click into an order to view:

   • Customer details (if the marketplace platform allow linking)

   • Ordered items

   • Sales quantities & amounts

   • Returned items (if any)

⚡ Quick Tip: Prioritize orders nearing SLA deadlines to avoid marketplace penalties.

Notes & Best Practices

• Dashboard is best for quick daily checks

• Orders (Summarized View) is ideal for detailed operational review

• Always monitor SLA status to prevent late fulfillment issues