Store Return Request - Store -> Warehouse (Video)

Purpose

The Store Return Request module is used to initiate the return of stock from a store back to the warehouse. This process is typically done for slow-moving items, defective products, or redistribution needs. Similar to Store Delivery and Warehouse Transfer Requests, this module serves as a backend initiation for generating picking jobs in M-POS, where store users perform the actual picking and shipping.

Prerequisites

• Access to Transfer Module > Store Return > Store Return Request.

• Source store and destination warehouse must be set up in the system.

• SKUs must exist in Product Master.

Steps

Step 1 – Create a New Store Return Request

1. Go to Transfer Module > Store Return > Store Return Request.

2. Click Add.

3. Populate the top panel:

   • From Location – Select the store returning stock (3-dotted button).

   • To Location – Select the receiving warehouse (3-dotted button).

   • Note – Optional field for internal reference.

Step 2 – Input SKUs

Option 1 – Manual Selection

1. Under the SKU column, click into the empty row.

2. Click the 3-dotted button.

3. Use filters in the pop-up window to search and select SKUs.

Option 2 – Bulk Import

• Click Download Batch Template.

• Populate the Excel template with SKU details.

• Save the file and return to the module.

• Click Import to upload the populated template and it will generate multiple Store Return Reqyest documents if the template has more than 1 store.

Step 3 – Finalize Store Return Request

1. Click Save to keep the request as draft.

2. Once verified, click Confirm to finalize.

   • A Store Return Picking job will be created in E-Retail and sent to M-POS, allowing store users to perform picking and shipping.

3. Use Print or Export to generate documentation.

Step 4 – Cancel if Necessary

• After confirmation, if M-POS users have not yet picked, backend users may:

  • Delete the picking document in Transfer Module > Store Return > Store Return Picking module.

  • Click Cancel to delete the picking job from M-POS.

  • This will also close the Store Return Request.

Notes / Tips

• Functions exactly like Store Delivery Request and Warehouse Transfer Request, but direction is Store → Warehouse.

• Always confirm From Location (Store) and To Location (Warehouse) to avoid stock misplacement.

• Only requests not yet picked can be cancelled. Once picking starts in M-POS, cancellation is no longer allowed.

• Use Export for reconciliation and audit trail.